Privacy Policy
This English translation is provided for convenience. Only the German version is legally binding.
Last updated: April 12, 2026
1. Controller
2. Data protection officer
A data protection officer has not currently been appointed for our company and is also not legally required.
3. Purposes and legal bases of data processing
We process personal data to broker coaching services, to handle bookings and payments (including commissions and payouts), for IT provisioning, for support and marketing, and for analytics purposes.
Legal bases:
- Art. 6(1)(b) GDPR (DSGVO) (contract/pre-contractual steps)
- Art. 6(1)(f) GDPR (legitimate interest, e.g., platform operation, abuse/fraud prevention)
- Art. 6(1)(c) GDPR (legal obligations, e.g., retention for tax purposes)
- Art. 6(1)(a) GDPR (Section 25 TTDSG, the German Telecommunications and Telemedia Data Protection Act, for cookies/tracking; consent for analytics/marketing)
4. Categories of personal data
- Master and registration data (name, email, location, address, gender, profile information)
- Booking data, payment data (Stripe), commission data, invoice data
- Usage data (PostHog: tracking, heatmaps, session replay), including cookie/storage IDs and device/IP data
- Communication data (support, contact form: name, email, city)
- Payout data for coaches (Stripe Connect)
5. Recipients and processors
- Hosting: Hetzner (EU/EEA)
- Analytics: PostHog (EU cloud)
- Payment service provider: Stripe (EU, where applicable the US; Stripe Connect for payouts)
- Email: Microsoft 365 (EU/EEA)
- Coaches receive the data necessary for the booked services as controllers in their own right.
6. Transfers to third countries
Data may be transferred to third countries in the course of payment processing (Stripe) and analytics (PostHog, depending on the provider’s background); legal safeguards are generally provided by standard contractual clauses (SCCs) or the Data Privacy Framework, as applicable.
7. Retention period
- Accounting/invoice data: 6–10 years (statutory retention)
- Account registration and platform data: blocked for 6 months after account deletion, then permanently deleted
- Other data: deleted once the purpose no longer applies, or as indicated in the consent center (cookies/tracking)
8. Rights of data subjects
Under the GDPR, you have the right of access, rectification, erasure, restriction of processing, data portability and objection, as well as the right to withdraw any consent you have given.
Contact: [email protected]
For data protection questions or complaints, you can also turn to a data protection supervisory authority.
9. Cookies and tracking
Technically necessary cookies are used to operate the platform. We set non-essential cookies (analytics, session replay, heatmaps) only with your consent through our consent manager.
10. Coaches – independent responsibility
Self-employed coaches are themselves responsible under data protection law for the processing of personal data in the course of providing their services.
11. Contact form & communication
When you use the contact form, your full name, email address and city are collected and used to process your inquiry.
12. Data security
We take appropriate technical and organizational measures to protect your data.
13. Changes
We reserve the right to update this Privacy Policy. You will always find the current version on our website.