As a general rule, consumers have the right to withdraw from the service contract brokered through the platform within fourteen (14) days without giving any reason, to the extent a statutory right of withdrawal exists.

To exercise the right of withdrawal, the consumer must inform the respective coach of their decision to withdraw by means of an unequivocal statement. The statement may be made by email or through the contact options provided on the platform.

In the event of a valid withdrawal, payments received must be refunded without undue delay and no later than within fourteen days. The refund will be made using the same means of payment as in the original transaction, unless agreed otherwise.

For services, the right of withdrawal may expire early if the service has been fully performed and the consumer has previously expressly agreed that performance may begin before the withdrawal period has expired and is aware that they will thereby lose their right of withdrawal.